Silk Spa ("we", "us", "our") operates the website silkthaispa.in. This Privacy Policy explains what information we collect when you visit our website or contact us, and how we use and protect it.
1. Information We Collect
- Contact information – your name and phone number when you call us, message us or book an appointment.
- Usage data – pages visited, device type, browser, approximate location and time of visit, collected automatically through cookies and analytics tools.
- Advertising data – when you reach us through Google Ads, Facebook or Instagram ads, those platforms may share anonymised data such as clicks and calls to help us measure ad performance.
2. How We Use Your Information
- To confirm, manage or reschedule your appointments.
- To answer your enquiries and provide customer support.
- To improve our website, services and customer experience.
- To measure and improve the performance of our advertising.
- To send occasional offers or updates, only where you have agreed to receive them.
3. Cookies & Tracking
Our website may use cookies and similar technologies from Google (Analytics, Ads, Maps) and Meta (Facebook Pixel) to understand visitor behaviour and to show relevant ads. You can disable cookies in your browser settings; some features may not work properly if you do.
4. Sharing of Information
We do not sell, rent or trade your personal information. We may share limited information only with trusted service providers (such as analytics, advertising or telephony providers) who help us run our business, or when required by law or a government authority.
5. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We keep your information only as long as needed for the purposes described above, or as required by applicable law.
7. Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you promotional messages, by calling us at +91 77387 99435. We handle such requests in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
8. Third-Party Links
Our website may contain links to third-party sites such as Google Maps. We are not responsible for the privacy practices of those websites.
9. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect information from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
Silk Spa
Shop No 25, Growmore Tower, Sector 2, Kharghar, Panvel, Maharashtra 410210
Phone: +91 77387 99435
Website: silkthaispa.in